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Pivo Terms & Condition

3i Terms of use (Web)

3i INC. (“3i”) owns and operates the website (the "Website") located at getpivo.Com and other domains authorized in writing by 3i. These terms of use apply to all users of the website, including users who use the services provided through this website and users who simply view the content on or available through this website. Please read these terms of use carefully. By using this website you indicate your acceptance of these terms of use. If you do not accept these terms of use, then do not use this website or any of its content or services. These terms of use may be amended or updated by 3i from time to time without notice. The terms of use may have changed since your last visit to this website, and it is your responsibility to review these terms of use for any changes. Your use of the website after any amendments or updates of these terms of use shall signify your assent to and acceptance of such revised terms. Any new features that may be added to this website from time to time will be subject to these terms of use, unless stated otherwise. You should visit this page periodically to review these terms of use.


You shall not (a) copy or distribute any part of this Website (including all of the contents of the website) unless expressly permitted to do so; (b) impersonate another person or entity or misrepresent your affiliation with any person or entity; (c) interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website or probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (d) intentionally or unintentionally violate any applicable local, state, national or international law or regulation; or (e) resell the content of the Website, the use of the Website or access to the Website or its contents. You also agree not to access the Website in a manner that utilizes the resources of the Website more heavily than would be the case for an individual person using a conventional web browser. Notwithstanding the foregoing, operators of public search engines may use spiders or other bots for the purpose of creating publicly available searchable indices of the materials on this Website.

Intellectual Property Rights and Licenses

3i owns all right, title and interest in and to all photos, videos and other content and compilations thereof ("3i Content") created for Customer by 3i or any agent authorized by 3i.


If You provide 3i with any suggestions, comments or other feedback ("Feedback") relating to the Website, 3i may use such Feedback in the Website or in any other 3i and or 3i products or services (collectively, "3i Offerings"). Accordingly, You agree that: (a) 3i is not subject to any confidentiality obligations in respect to the Feedback, (b) the Feedback is not confidential or proprietary information of You or any third party and You have all of the necessary rights to disclose the Feedback to 3i, (c) 3i (including all of its successors and assigns and any successors and assigns of any of the 3i Offerings) may freely use, reproduce, publicize, license, distribute, and otherwise commercialize Feedback in any 3i Offerings, and (d) You are not entitled to receive any compensation or reimbursement of any kind from 3i or any of the other users of the Website.

Use of the Website

3i may alter, suspend, or discontinue this Website at any time and for any reason or no reason, without notice. The Website may be unavailable from time to time due to maintenance or malfunction of computer or network equipment or other reasons. 3i may periodically add or update the information and materials on this Website without notice.

The information and materials provided on this website are provided "As is." specifically, but without limitation, 3i and its authorized agents do not represent, warrant or offer any conditions that: (I) the information or materials on this website are correct, accurate, reliable or complete; (ii) the functions contained on this website will be uninterrupted or error-free; (iii) defects will be corrected, or (iv) this website or the server(s) that makes it available are free of viruses or other harmful components. 3i specifically disclaims all representations, warranties and conditions, either express, implied, statutory, by usage of trade, course of dealing or otherwise including but not limited to any implied warranties of merchantability, non-infringement, title, satisfactory quality or fitness for a particular purpose. Any information or material downloaded or otherwise obtained through the use of the website is at your own discretion and risk and you will be solely responsible for any damage to your computer system, loss of data, or any other loss that results from downloading or using any such material. 3i does not warrant, endorse, guarantee, provide any conditions or representations, or assume any responsibility for any product or service advertised or offered by any third party through the website or in respect to any website that can be reached from a link on the website or featured in any banner or other advertising on the website, and 3i shall not be a party to any transaction that you may enter into with any such third party.

No responsibility for content

Under no circumstances shall 3i be liable for any direct, indirect, incidental, special, consequential, exemplary or other damages whatsoever, including, without limitation, any direct, indirect, incidental, special, consequential, exemplary or other damages that result from (I) your use of or your inability to use, this website or any of the information or materials contained on this website, (ii) the cost of procurement of substitute goods, data, information or services, (iii) errors, mistakes, or inaccuracies in the materials on the website, (iv) personal injury or property damage of any kind whatsoever arising from or relating to your use of the website, any bugs, viruses, trojan horses, or any other files or data that may be harmful to computer or communication equipment or data that may have been transmitted to or through the website, or (v) any errors or omissions in any material on the website or any other loss or damage of any kind arising from or relating to your use of the website. These limitations shall apply even if 3i has been advised of the possibility of such damages. The foregoing limitations shall apply to the fullest extension permitted by law in the applicable jurisdiction.


You shall indemnify and hold 3i and its subsidiaries, affiliates, officers, agents, and employees, harmless from all claims, threats, actions, proceedings, demands, damages, losses, obligations, costs, and expenses including reasonable attorneys' fees, made by any third party due to or arising out of materials submitted, posted, transmitted or made available by you through the website, your use of the website, any violation by you of these terms of use, or any violation by you of any rights of another (including, without limitation, all intellectual property rights and rights of publicity, personality or privacy).

Links to Third-Party Websites

This Website may contain links to other websites that are not owned or controlled by 3i. 3i is not responsible for the content of any linked websites. Any third-party websites or services accessed from the Website are subject to the terms and conditions of those websites and or services and You are responsible for determining those terms and conditions and complying with them. The presence on the Website of a link to any non-3i websites does not imply that 3i endorses or accepts any responsibility for the content or use of such websites, and You hereby release 3i from all liability and/damages that may arise from Your use of such websites or receipt of services from any such websites. While 3i encourages links to the Website, it does not wish to be linked to or from any third-party website which (i) contains, posts or transmits any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including, without limitation, any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national or international law, regulation which may be damaging or detrimental to the activities, operations, credibility or integrity of 3i for which contains, posts or transmits any material or information of any kind which promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, harasses or advocates harassment of another person, provides material that exploits people under the age of 18 in a sexual or violent manner, provides instructional information about illegal activities, including, without limitation, the making or buying of illegal weapons; or (ii) contains, posts or transmits any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights. 3i reserves the right to prohibit or refuse to accept any link to the Website, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Website upon the request of 3i.

No Implied Endorsements

In no event shall any reference to any third party (including any Customer), third party product or service (including such product or service provided by any Customer) be construed as an approval or endorsement by 3i of that third party, third party product or service.


3i may, under certain circumstances and without prior notice, immediately terminate Your ability to access the Website or portions thereof. Cause for such termination shall include, but not be limited to, (a) breaches or violations of the terms of use or any other agreement that You may have with 3i (including, without limitation, non-payment of any fees owed in connection with the website or otherwise owed by You to 3i), (b) requests by law enforcement or other government agencies, (c) a request by You, (d) discontinuance or material modification to the website (or any part thereof), (e) unexpected technical, security or legal issues or problems, and/or (f) participation by You, directly or indirectly, in fraudulent or illegal activities. Termination of Your access to the Website may also include removal of some or all of the materials uploaded by You to the Website. You acknowledge and agree that all terminations may be made by 3i in its sole discretion and that 3i shall not be liable to You or any third-party for any termination of Your access to this Website or for the removal of any of the materials uploaded by You to the Website. Any termination of these terms of use by 3i shall be in addition to any and all other rights and remedies that 3i may have.


Information sent or received over the Internet is generally unsecure and 3i cannot and does not make any representation or warranty concerning the security of any communication to or from the Web site or any representation or warranty regarding the interception by third parties of personal or other information.

Enforcement of Terms and Conditions

If any part of these Terms of Use is unlawful, void, or unenforceable, that part shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The failure of 3i to exercise or enforce any right or provision under these Terms of Use shall not constitute a waiver of such right or provision. Any waiver of any right or provision by 3i must be in writing and shall only apply to the specific instance identified in such writing. No waiver by 3i of any provision of these terms of use shall be deemed to be a further or continuing waiver of such provision or any other provision. You agree that any cause of action that You may have arising out of or related to this website or Your use of this website must commence within one (1) year after the cause of action accrues, otherwise such cause of action shall be permanently barred.

Entire Agreement

Unless governed by a separate agreement signed by both parties, these Terms of Use, together with our Privacy Policy, constitutes the entire agreement between the parties relating to the Website and all related activities. These Terms of Use shall not be modified except in writing signed by both parties or by a new posting of these Terms of Use issued by 3i.

Last Updated: 3/28/2019

3i Privacy policy

3i Inc. (“we”/”us”) is committed to protecting your privacy. We make the website (the “Website”) hosted at getpivo.com and other domains authorized in writing by us, available together with our services as further described in our Terms of Use (the “Services”). This Privacy Policy describes how we collect, store, use and distribute information about our users through the Website and Services.

Consent: By using the Website or our Services you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or marketing in a way that specifically identifies the individual. In other words, we don’t sell customer lists. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Website and/or the Services.

Collection of Information: We aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.

Two types of information may be collected through the Website and our Services: Personal Information and Non-Personal Information. This Privacy Policy does not extend to the collection, use or disclosure of the following information which is currently not limited by applicable privacy laws: (a) information that is publicly available, such as names, addresses, telephone numbers and electronic address when listed in a directory or made available through directory assistance; or (b) Non-Personal Information (as defined further below).

"Personal Information" is personally identifiable information, such as your name, address, email address, credit card information, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or be able to access and use the Website at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website. We may collect Personal Information in respect of the Website through registration processes; communications with you; information downloads; service purchases; user support; and surveys.

"Non-Personal Information" is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the Website, and the type and version of browser or operating system being used by visitors to the website. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website is not considered Personal Information. Similarly, business contact information such as the name, title, business address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.

Although the use of certain Non-Personal Information collected, used or disclosed through the Internet as described herein is not restricted (and to the extent that such is the case, the obligations under this Privacy Policy do not apply to such information), we provide information in this Privacy Policy about the collection of such information for the sake of transparency with respect to the operation of the Website. Such Non-Personal Information is collected or derived by us in the course of operating this Website. For example, our web servers may automatically collect Non-Personal Information that is provided through your browser or stored in a cookie when you choose to visit the Website.

Use of Information: We collect information for the following purposes:

● Registration: In order to register for our Services you must provide certain Personal Information to us such as your full name, phone number and email address.
● Transactional Notifications: We provide notifications for certain activities relating to your use of our Services despite your indicated email preferences, for example we may send you notices of any updates to our Terms of Use or Privacy Policy.
● Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication, or by contacting our marketing department at pr@getpivo.com.
● Statistics: We also collect statistics about the use of the Services. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties.
● System Logs & Cookies: Cookies are used by us to track content usage and traffic on the Website. A cookie is a feature of your web browser that consists of a text file that is placed on your hard disk by a web server. The Website uses cookies to help it compile aggregate statistics about usage of this Website, such as how many users visit the Website, how long users spend viewing the Website, and what pages are viewed most often. This information is used to improve the content of the Website. You can set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website. We do not link any of the information we use in cookies to any personally identifiable information submitted by you when you are on the Website.
● Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases.

If we plan to use your Personal Information in future for any other purposes not identified above, we will only do so after informing you by updating this Privacy Policy. See further the section of this Privacy Policy entitled ‘Amendment of this Policy’.

Disclosures & Transfers: We have put in place contractual and other organizational safeguards with our agents (see further below) to ensure a proper level of protection of your Personal Information (see further Security below). In addition to those measures, we will not disclose or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy (see further Important Exceptions below).

As at the date of this Privacy Policy, we share Personal Information about you in respect of the Website only with our service providers including our website host, cloud service provider, analytics provider, payment processor and photographers. We use servers that are located in the United States and accordingly your Personal Information may be available to Canadian and United States government or agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Information.

From time to time we may employ third parties to help us improve the Website and/or the Services. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and/or the Services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.

Important Exceptions: We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website members, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.

We may also disclose your Personal Information in connection with a corporate re-organization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to the same, provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

In certain areas, such as when you provide credit card or other payment information to us, the Website works to help protect the security of your credit card and other payment information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.

You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties.

Retention: We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this Privacy Policy. If you request that your name be removed from our database, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.

Amendment of this Policy: We reserve the right to change this Privacy Policy at any time without notice. This Privacy Policy may have changed since your last visit to this Website, and it is your responsibility to review this Privacy Policy for any changes. Your use of the website after any amendments or updates of this Privacy Policy shall signify your assent to and acceptance of such changes. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the bottom of this document. Access and Accuracy: You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.

We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

Contact Us: If you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: support@getpivo.com.

Last Updated: 3/28/2019

Terms of Use (Pivo Pod App)

"App" as used herein refers to all products and services owned and operated by 3i, Inc. or any of its affiliated companies.


3i, Inc. ("3i", "We" or "Us") may, in its sole discretion, modify or update these Terms of Use and the Privacy Policy from time to time, and so you should review the Terms of Use and Privacy Policy periodically. When we change either of these in a material manner, we will update the ’Last Updated’ date at the top of this page. Your continued use of the Application after any such change constitutes your acceptance of the new Terms of Use and Privacy Policy. If you do not agree to any of these terms or any future Terms of Use or Privacy Policy, do not use or access (or continue to access) the Application.

Use of this Application is prohibited by persons under 13 years of age. Minors 13 years of age or older must obtain parental or guardian consent to download and use this Application.

You affirm that you are 18 years of age, or possess legal or parental or guardian consent, and are competent to enter into this agreement.

We reserve the right, in our sole and absolute discretion to make changes to how we operate and provide our App, including adding new features and services, modifying existing features and services, or suspending, discontinuing or terminating your access to any or all portions of the App.

3i, in its sole discretion, may refuse to offer the App to any person at any time. Any license granted herein is effective only until terminated. The license will terminate automatically if you fail to comply with any of the Terms or until revoked by 3i as provided herein. Additionally, 3i may terminate your license to use our App and block future access to the same in its sole discretion. You agree to only register or download the App for yourself personally.

User Data

By using this App you agree that 3i, its agents, affiliates and third parties may collect, maintain, process and use diagnostic, technical, usage and related information, including but not limited to unique system or hardware identifiers, location data, and other content contained on your hardware device. Additionally, you agree to the terms of the 3i Privacy Policy. You certify that all information provided to us is and will be true, accurate, current and complete. You authorize us to create and maintain an account for you and collect information about you in accordance with our Privacy Policy. As described in our Privacy Policy, you consent to us obtaining, analyze, sort, and present certain information or features about you.

User Content

The App includes features that allow you to create, post, and transmit, and/or store content. You understand that this content may be viewable by others including, but not limited to, those with whom you share the content. You agree that you are solely responsible for your content and that 3i is not responsible or liable for any of this content.

License & 3i Content

Subject to these Terms, you are granted a terminable, limited, non-transferable, non-exclusive license to install and use this Application on any compatible device that you own and control. You may not rent, lease, lend, sell, redistribute or sublicense this Application. Unless otherwise stated, all materials contained within the Application, as well as the content arrangement and selection, are protected by copyright, trademark, and other intellectual property laws. 3i does not grant any express or implied rights to use this intellectual property. Except as provided by these Terms, you may not, and you agree not to or enable others to, copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, decrypt, modify, or create derivative works of the Application, or any part thereof.

Third Party Links

Our App may contain third party content or links to third party sites, applications or services (collectively, “Third Party Content”). We do not control, maintain or endorse any Third Party Content and we are not responsible or liable for any Third Party Content, including any damages, losses, failures, or problems caused by, related to, or arising from Third Party Content. Your interactions and business dealings with the providers of the Third Party Content are solely between you and the third party. You should review all of the relevant terms and conditions associated with Third Party Content, including any privacy policies and terms of service. We are not responsible for any information that you agree to share with third parties in connection with Third Party Content.

Partner's Intellectual Property

Our App my also display or contain certain intellectual property that is owned by our business or marketing partners. Nothing in this Agreement grants you, by implication, estoppel or otherwise any license or right to copy, modify, sell, reproduce, republish, display, post, create derivative works, reverse-engineer, or transmit in any form (including in-line linking or mirroring) any of our business or marketing partners intellectual property.

Compliance with Laws

You agree to use the Application in accordance with all applicable laws, including, but not limited to, local laws where the Application is used and those of the United States of America.

Use of Music

You agree not to use the App in any manner that violates the terms of your license for the Music. Also, you agree not to use the App with any Music for which you do not possess a valid license to use the Music in the manner in which you use it. Additionally, you agree to indemnify and hold 3i harmless for all liabilities that it may incur as a result of your use of Music in connection with the App.

Prohibited Activities

You agree not to use our App in any manner that could interfere, disrupt, negatively affect, or inhibit others users from fully enjoying the App. You may not send any unsolicited or unauthorized advertising, solicitation, or promotional materials. You may not use any robot, spider, crawler, scraper, or other automated means to extract data from our App. You may not use or attempt to use another’s user account. You are not permitted to access or use our App in any jurisdiction or country if it would be contrary to the law or regulation of that jurisdiction. We reserve the right to limit the availability of our App to any geographical area or jurisdiction. You may not use our App in any manner that infringes on the rights of any third party. If you believe, in good faith, that any of our content infringes your copyright, you may send a notice of infringement by email or snail mail to: 3i, Inc. Attention: Legal 3003 North 1st street, Suite 221, San Jose CA 95134 support@getpiveo.com

Account Security

You accept any responsibility for any activity that occurs while logged into your account. You are responsible for making sure that you keep your password safe and secure. You agree not to allow others to use your account or take, or fail to take, actions that will jeopardize the security of your account.

Disclaimer of Warranties

You expressly acknowledge and agree that, to the extent permitted by applicable law, use of the Application is at your sole risk. To the maximum extent permitted by applicable law, the Application is provided “AS IS” and “AS AVAILABLE”, with all faults and without warranty of any kind.

Applicable Law, Forum, and Venue

You accept any responsibility for any activity that occurs while logged into your account. You are responsible for making sure that you keep your password safe and secure. You agree not to allow others to use your account or take, or fail to take, actions that will jeopardize the security of your account.


By agreeing to these Terms you agree to indemnify, defend, and hold harmless 3i, its directors, officers, shareholders, employees, affiliates, licensors and affiliated parties form and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including attorney fees) due to, arising out of, or related in any way to your use of the Application.


PLEASE READ THIS PARAGRAPH CAREFULLY BECAUSE IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM 3i. You and 3i agree to arbitrate any disputes arising from these Terms or your use of the Application, except that you are not required to arbitrate any disputes in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secretes or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR HAVING A JURY TRIAL. You agree that any arbitration will occur in Seoul, South Korea and will be conducted confidentially by a single arbitrator in accordance with the rules of American Arbitration Association.

No Class Action



3i’s failure to enforce any of its rights or act with respect to a breach of the terms of this Agreement by you or others does not constitute a waiver of any rights and will not limited 3i’s rights with respect to that breach or any subsequent breaches. No waiver by 3i shall be of any force or effect unless made in writing and signed by a duly authorized officer of 3i.


If any provision contained in these Terms are deemed unlawful, void, or unenforceable, then that provision shall be severed from these Terms and shall not affect the validity or enforceability of the remaining provisions. Complete Agreement The Terms of this agreement supersede all prior understandings. This agreement represents the completed agreement and understanding of the parties.

Questions or Comments

3i welcomes your comments or questions. Please send emails to support@getpivo.com

Terms of Use (Pivo Shop)


By using our website (i.e. www.getpivo.com), you agree to be bound by the Terms and Conditions (Terms). Please be sure to read and understand the Terms prior to using the platforms and placing an order with Pivo.

International Delivery

The customer must provide with accurate and complete shipping information, including address, postal code, recipients’ telephone number, and the full name of the recipient. We will not be liable for any loss of parcel if you supply us with incomplete or inaccurate information. Parcels that use express delivery service may require a signature on delivery.

If you choose to use any of our delivery partners’ personalized services (including but not limited to having your parcel delivered to a neighbor, left in a safe place, or picked up by yourselves), Pivo shall not be liable for any items which are lost, damaged or delayed.

Pivo will make every effort to deliver your order within the estimated arrival time. Nevertheless, please note that the estimated arrival time may vary due to unforeseen situations such as bad weather, customs clearance, travel or transportation disruption, or higher-than-anticipated demand, etc. Pivo shall not be liable for any delay or failure by us to deliver your order within the estimated arrival time as a result of such delays. Please note that delivery of your order may take longer during sale or other busy periods.

Pivo ships worldwide from the factory in China. By specifying a delivery address outside of China, we will notify you of the international delivery charge(s) applicable to your order at checkout and the amount will be added to the total amount of your order. Estimated arrival time of your order to an international address will vary according to its destination. 

Customs Duties

Where you have requested delivery of your order to countries outside of China, any taxes, duties, fees, levies or other charges levied by the local customs are at your own cost. The payment we charge you on the product will not include the cost levied by local customs. Please note that we will not refund any applicable local customs duties charged to you and paid to your local customs authority. Certain countries permit refunds of customs duties paid on products you subsequently return. However, you will need to apply to your local authority to process that.

You will be subject to customs charges made up of duties, a disbursement fee and a brokerage fee. This fee will be charged regardless of the price of your parcel and we can't control these charges. The delivery partner will contact you directly once they have your parcel to collect the payment over the phone. This may cause a delay to your shipping if not paid straight away.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped to countries other than China may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Pivo has no control over these charges, we regret to say we cannot advise on the amounts.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries / regions that require an identification number include but are not limited to: Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

Last Updated: 3/28/2019